Refund policy

Please contact us as soon as possible if there are any issues with your order.

You may return items within 30 days of delivery for a full refund (postage costs excluded) or exchange, provided all returned items are in their original packaging, in new condition and tags are still attached (where relevant).

Any items returned in used condition will not be eligible for a refund or exchange, and you will be responsible for shipping costs to have the item/s returned to you.

Customers are responsible for return shipping costs, unless stated otherwise by a member of the Patti and Bango’s Place team.

Refunds or replacements are not available for everyday wear and tear.

If you wish to exchange your item/s you will be required to pay an additional shipping fee to have the new item sent out to you.

Exchanges will be shipped once we have received the original item and additional postage costs have been paid - we will contact you to arrange this.

If your item arrives damaged or faulty, please contact us within 7 days of delivery.

 

Please address all returns to the address below:

Patti and Bango’s Place Returns
P.O Box A19
Arncliffe, New South Wales, 2205
Australia

 

Please include your order number, name and email address in your return to avoid delays in processing your refund/exchange. These details can be found on the confirmation email you received when placing your order.

You should expect to receive your refund within four weeks of posting your items for return, however, in many cases you will receive a refund much sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).